Privacy Policy

Effective Date: October 01, 2021

Introduction

The Villa Experience by Edwige is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services, visit our website, or participate in trips organized by Edwige International Sp. z o.o., which operates The Villa Experience. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of personal information to provide our services effectively. This information may include:

1.1 Personal Information Provided by You

• Contact Information: Name, email address, phone number, postal address, etc.
• Travel Information: Passport details, visa requirements, health or dietary restrictions, emergency contacts.
• Payment Information: Bank account information for transactions.
• Profile Information: Personal preferences, relationship status, interests, and any additional information you provide when booking or creating an account with us.

1.2 Automatically Collected Information
When you visit our website, certain information is automatically collected:

• Log Information: Your IP address, browser type, access times, and referring URLs.
• Cookies: We use cookies and similar tracking technologies to improve your experience. These may include session cookies, persistent cookies, and tracking pixels.
• Analytics Data: Data collected through services like Google Analytics to help us understand website usage patterns.

2. How We Use Your Information
We use your personal data to provide and improve our services, ensuring you have the best experience possible. Specifically, we use the information for:

2.1 Service Delivery

• Facilitating your booking and organizing trips.
• Communicating with you about your trip, changes to itinerary, or services offered.
• Processing payments and ensuring financial transactions are secure.

2.2 Marketing and Communications

• Sending you information about future trips, promotions, and updates related to The Villa Experience by Edwige.
• Customizing content and improving our marketing strategies.
• You can opt-out of marketing communications at any time by contacting us or using the “unsubscribe” feature in our emails.

2.3 Compliance and Legal Obligations

• Ensuring compliance with laws, regulations, and contractual obligations.
• Protecting against fraud, unauthorized transactions, or any other illegal activities.
• Addressing any disputes or complaints, and enforcing our terms of service.

3. How We Share Your Information
We respect your privacy and will not sell or rent your personal information to third parties. However, in certain situations, we may share your data:

3.1 With Service Providers
We work with third-party service providers who assist in delivering our services, such as payment processors, travel agents, accommodation providers, and event organizers. These third parties only have access to the personal information necessary to perform their functions and are contractually bound to protect your data.

3.2 Legal Obligations and Protection
We may disclose personal information if required to do so by law, in response to a court order, or to protect the safety, rights, and property of Edwige International Sp. z o.o., its employees, clients, or others.

3.3 Business Transfers
If we sell or transfer part or all of our business or assets, personal data may be transferred to the acquiring organization as part of the transaction. In such cases, the acquiring entity will be bound by this Privacy Policy.

4. International Data Transfers
As The Villa Experience by Edwige organizes events in various countries (e.g., Tanzania, Mexico, Greece, Montenegro, Bali, Morocco), your personal information may be transferred internationally to ensure smooth delivery of services. If data is transferred outside the European Economic Area (EEA), we will ensure that the transfer is made in compliance with relevant data protection laws and under appropriate safeguards.

5. Data Security
We take the security of your personal data seriously. We implement various security measures to protect your information from unauthorized access, disclosure, alteration, or destruction, including:

• Encryption: Sensitive data (such as payment information) is encrypted using SSL (Secure Socket Layer) technology.
• Access Controls: Only authorized personnel have access to your personal data.
• Regular Audits: We conduct regular security assessments and audits to ensure the safety of your data.

Despite our best efforts, no data transmission over the internet or storage system is entirely secure. You acknowledge and accept the inherent risks of sharing your data online and agree that we cannot guarantee absolute security.

6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once we no longer need your information, it will be securely deleted or anonymized.

7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:

7.1 Right to Access
You have the right to request access to the personal data we hold about you and request a copy of it.

7.2 Right to Rectification
If your personal information is inaccurate or incomplete, you have the right to request corrections.

7.3 Right to Erasure
You can request the deletion of your personal data if it is no longer necessary for the purposes it was collected or if you withdraw your consent (where applicable).

7.4 Right to Restrict Processing
You can request that we limit the processing of your personal data under certain circumstances.

7.5 Right to Data Portability
You have the right to request your personal data in a structured, commonly used, and machine-readable format.

7.6 Right to Object
You have the right to object to our processing of your personal data, particularly for direct marketing purposes.

7.7 Right to Withdraw Consent
If you have provided consent for the processing of your personal data, you can withdraw it at any time without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact us at the details provided below.

8. Cookies Policy
Our website uses cookies to improve your browsing experience, understand user behavior, and offer personalized content. You can manage your cookie preferences through your browser settings. Note that disabling cookies may impact your ability to use certain features of our website.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. You are encouraged to review the policy periodically to stay informed about how we protect your personal data.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your data rights, please contact us at:

Edwige International Sp. z o.o.
Nowogrodzka 56a, Warsaw, 00-695, Poland

info@thevillaexperiencebyedwige.com

+48 886 447 493

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.